Privacy policy
At The Strada Wear, we carefully review each order before shipping to ensure that the product arrives in good condition and correctly corresponds to the purchase made.
Our products are made on demand, so each item is prepared specifically once the order has been confirmed.
For this reason, exchanges will only be accepted in the event of a manufacturing defect, defective product, or shipping error by The Strada Wear.
EXCHANGES DUE TO MANUFACTURING DEFECT OR SHIPPING ERROR
If the product received has a manufacturing defect or does not correspond to the order placed, the customer must report it within a maximum period of 14 days from receiving the order.
To request a review of the case, it will be necessary to contact our team through the customer service email address, indicating:
Order number
Description of the issue
Clear photographs of the product and the packaging
Once the case has been reviewed, if it is confirmed that there is a manufacturing defect or a shipping error, The Strada Wear will proceed to exchange the corresponding product.
CONDITIONS
Exchanges will not be accepted in the following cases:
Used products
Products damaged due to misuse
Products with wear
Products without original packaging
Exchanges due to size, color, or personal preference
Exchanges because the product is not to the customer’s liking
Exchanges because the product does not meet the customer’s subjective expectations
Errors made by the customer when selecting the size, model, color, or shipping address
MADE-TO-ORDER PRODUCTS
All our products are prepared on demand once the order has been placed. This means that the item is produced specifically after the purchase has been confirmed.
For this reason, we do not accept exchanges due to size, color, personal preference, change of mind, or because the product is not what the customer expected, provided that the item received correctly corresponds to the order placed.
SHIPPING COSTS
In the event of a manufacturing defect or shipping error confirmed by The Strada Wear, we will cover the costs corresponding to the exchange.
In any other case not covered by this policy, the product will not be exchanged.
CONTACT
For any questions related to exchanges, you can write to us at: