Refund policy
At The Strada Wear, we carefully inspect every order before shipment to ensure that the product arrives in good condition and correctly matches the purchase made.
Our products are made to order, meaning that each item is prepared specifically once the order has been confirmed.
For this reason, exchanges will only be accepted in the event of a manufacturing defect, a defective product, or a shipping error made by The Tour Wear.
EXCHANGES DUE TO MANUFACTURING DEFECTS OR SHIPPING ERRORS
If the product received has a manufacturing defect or does not match the order placed, the customer must notify us within a maximum period of 14 days from the date the order is received.
To request a review of the case, you must contact our customer service team by email and provide:
Order number
Description of the issue
Clear photographs of the product and its packaging
Once the case has been reviewed, if a manufacturing defect or shipping error is confirmed, The Strada Wear will proceed with the exchange of the corresponding product.
CONDITIONS
Exchanges will not be accepted in the following cases:
Used products
Products damaged due to misuse
Products showing signs of wear
Products without their original packaging
Exchanges due to size, colour, or personal preference
Exchanges because the customer does not like the product
Exchanges because the product does not meet the customer’s subjective expectations
Errors made by the customer when selecting the size, model, colour, or shipping address
MADE-TO-ORDER PRODUCTS
All our products are prepared on demand once the order has been placed. This means that each item is produced specifically after the purchase has been confirmed.
Therefore, we do not accept exchanges due to size, colour, personal preference, change of mind, or because the product is not what the customer expected, provided that the item received correctly matches the order placed.
SHIPPING COSTS
In the event of a manufacturing defect or shipping error confirmed by The Strada Wear, we will cover the costs associated with the exchange.
In any other circumstances not covered by this policy, the product will not be exchanged.
CONTACT
For any enquiries related to exchanges, you can contact us at: